Frequently Asked Questions

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also support PayPal, bank transfers, and purchase orders for enterprise customers. All transactions are secured with industry-standard encryption.

Yes, you can upgrade or downgrade your plan at any time from your account dashboard. Changes take effect immediately for upgrades, while downgrades will apply at the start of your next billing cycle. Any unused credits will be prorated.

We offer a 30-day money-back guarantee for new customers. If you're not satisfied with our service within the first 30 days, contact our support team for a full refund. Refunds for existing customers are evaluated on a case-by-case basis.

Yes! Save up to 20% when you choose annual billing instead of monthly. Annual plans also include priority support and additional storage at no extra cost. You can switch to annual billing from your account settings.

Click the "Forgot Password" link on the login page and enter your email address. You'll receive a password reset link within minutes. For security reasons, the link expires after 24 hours. If you don't receive the email, check your spam folder.

Yes, our Team and Enterprise plans support multiple users. You can invite team members, assign different permission levels, and manage user access from the admin dashboard. Each user gets their own login credentials and activity tracking.

To delete your account, go to Settings > Account > Delete Account. You'll need to confirm your password and acknowledge that all data will be permanently deleted. This action cannot be undone. We recommend exporting your data before deletion.

You'll receive email notifications when you reach 80% and 95% of your storage limit. Once you hit 100%, you won't be able to upload new files until you free up space or upgrade your plan. Existing data remains accessible and safe.

Yes, API rate limits vary by plan. Basic plans have 1,000 requests per hour, Professional plans get 10,000 per hour, and Enterprise plans have custom limits. Rate limit information is included in API response headers.

Yes, our dashboard provides real-time usage analytics including storage, bandwidth, API calls, and active users. You can view detailed reports, set up custom alerts, and export usage data for analysis.

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We use industry-standard security protocols and regularly undergo third-party security audits. Your encryption keys are managed securely and never exposed.

Yes, we strongly recommend enabling two-factor authentication (2FA) for all accounts. We support authenticator apps like Google Authenticator and Authy, as well as SMS-based verification. 2FA can be enabled in your security settings.

Yes, we are fully GDPR compliant. We provide data processing agreements, allow data export and deletion, and maintain transparent privacy policies. Our data centers are located in regions that meet GDPR requirements.

We maintain SOC 2 Type II, ISO 27001, and HIPAA compliance certifications. Our infrastructure partners are certified for PCI DSS compliance. Detailed compliance documentation is available upon request for enterprise customers.

We offer 24/7 email support for all plans, live chat for Professional plans and above, and dedicated phone support for Enterprise customers. Our knowledge base and community forums are available to everyone.

Our average email response time is under 4 hours for all plans. Live chat responses are typically within 2 minutes during business hours. Enterprise customers receive priority support with guaranteed response times.

Yes! All new customers receive a welcome email with getting started guides. Professional and Enterprise plans include personalized onboarding sessions with our customer success team to ensure smooth implementation.

Complete API documentation is available at docs.cloudtech.com. It includes code examples in multiple languages, interactive testing tools, and detailed endpoint references. We also maintain SDK libraries for popular programming languages.